In response to growing market demand and customer expectations for high-quality service, Ruitufes Fitness Technology Co., Ltd. recently launched the “Gold Service Partner” empowerment program targeting its national service network. The program aims to collaborate with partners in building a higher-standard customer experience ecosystem through systematic training, technical support, and operational management enhancements.
Under the program, Ruitufes will implement systematic upgrades across its service network, which spans over 20 service outlets in more than 30 provinces and municipalities nationwide. Key initiatives include the standardized application of a 7×24-hour online technical support platform and regular product knowledge and smart maintenance training for service engineers. The company’s customer service director noted, “The value of our products is ultimately realized through service experiences. Through this empowerment program, we aim to ensure that every Ruitufes user, no matter where they are, can enjoy timely, professional, and consistent service support.”
This move is viewed by the industry as a key step in Ruitufes’ deepening transition from a “product supplier” to a “fitness solutions and health service partner,” demonstrating its long-term commitment to cultivating the Chinese market and shaping its brand core value through service excellence.